- Auto mode or approval mode, set per property
- Knowledge base built from your texts, FAQs and corrections
- Draw the line: what the AI never decides
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What's inside
Your voice
You set how REPLAI sounds: warm, brief or detailed, formal or informal. Every setting comes with a sample sentence so you hear what you are choosing.
- Form of address, length and tone as a setting, not a prompt
- A sample sentence for each voice before you activate it
- Applies consistently across every channel
Property knowledge
Wi-Fi and access, check-in and check-out, house rules, the neighbourhood, devices and tech — maintained per property instead of one FAQ for everything.
- Each section shows how many entries are stored
- What is missing shows as empty instead of being invented
- Corrections from daily use land here and apply immediately
A chat agent per channel
Per channel you choose between approval and automatic. The guest app may answer by itself while email waits for your click — or the other way round.
- Approval means REPLAI writes the draft and you send it
- Automatic means REPLAI answers itself unless the flow escalates to you
- Switchable per channel and per property, at any time
A preview before going live
The same guest question in three voices: you see the answer before anyone receives it and compare the variants side by side.
- The draft in the chosen tone, visible immediately
- The same question in the other voices for comparison
- No blind start — you know what the guest will read
Tone is not something you can claim.
"Answers in your tone" is on every page in this market. So here are two versions of the same answer, side by side.
Guest, 11:41 pm
Hi, the heating in the bedroom is not working. It is pretty cold in here.
Without tuning
Thank you very much for your message. We are sorry to hear that the heating is not working. Please check the switch on the lower left side of the radiator. Should you have any further questions, we remain at your disposal.
With your details and your tone
Ugh, walking into a cold flat is the last thing you need at this hour. The thermostat in the bedroom sits at the bottom left of the radiator — small dial, turn it to 4, then give it about twenty minutes. If nothing happens, drop me a line and I will come by first thing tomorrow.
The version on the right is not more polite — it first says out loud what is going on for the guest, then the solution, then what happens if it does not work. That is the part you can set.
Where the answer comes from.
An AI answering out of nothing invents. So every answer draws on sources you provide yourself — and you see which one it was.
Sources
The property
Wifi, door code, parking, check-in times, house rules — per apartment.
The booking
Who comes when, for how long, through which channel, at what price.
Your answers
Correct a draft and the correction flows back.
The history so far
What has already been discussed during this stay.
Limits
No source, no answer
If the AI finds nothing it invents nothing — it hands over.
Topics that always reach you
Discounts, complaints, damage: you decide.
Common questions
Only if you allow it. In approval mode you see every draft before it goes out; in auto mode it sends directly — set per property.
From what you store: form of address, length, tone, house rules and your own texts. Corrections flow back into the knowledge base.
Yes, and you define them. Complaints, damage reports and price negotiations go to you by default, even in auto mode.