Terms and conditions

The provider is Timon Faux, Brunhildengasse 28, 3424 Zeiselmauer, Austria (“we”). Full details are set out in the legal notice.

These terms apply to everyone who uses this website, joins the waitlist or takes part in the closed testing phase (“user”). Deviating terms of the user apply only if we expressly agree to them in text form.

REPLAI is software under development intended to make it easier for hosts to communicate with their guests across multiple channels.

At present, this website offers only the following free services:

• information on the development status and planned features
• joining a non-binding waitlist
• voluntary participation in a survey on product development
• submitting enquiries and suggestions

No paid product is currently offered via this website. All statements about planned features describe a development status and do not constitute a warranty of characteristics.

You join by providing an email address and confirming via the link sent to you (double opt-in). Joining creates no entitlement to access the product and no obligation to use it later.

Joining is free of charge and can be withdrawn at any time without giving reasons, via the unsubscribe link in every email or by message to info@replai.at.

The user warrants that the email address provided is their own. Entering third-party addresses is not permitted.

Access to the closed testing phase is granted in waves and at our selection. There is no entitlement to admission, even if you previously joined the waitlist.

The testing phase is free of charge and serves evaluation purposes. Users receive access to software that is expressly under development.

No particular availability is owed during the testing phase. Features may be changed, restricted or discontinued at any time. Maintenance, further development and faults may cause interruptions.

We endeavour to announce planned interruptions in good time.

REPLAI generates suggested replies using language models. Such content may be incomplete, inappropriate or factually incorrect.

The user remains responsible towards their guests and third parties for every message sent. We expressly recommend not having security-, payment- or contract-related matters answered automatically without review.

The user is responsible for informing their guests about the use of automated systems where legally required, and for establishing the necessary data protection basis for doing so.

The user undertakes to

• provide truthful information
• keep access credentials confidential and not pass them on
• not use the software unlawfully, in particular not for spam or harassment
• not take measures that impair functionality and not circumvent security measures
• report identified faults so that they can be fixed

Use may become chargeable after the testing phase ends. A switch to a paid model takes place only with the user’s express, separate consent. Without that consent, access ends without any cost arising.

Where a discounted introductory rate (“founder price”) has been promised, it applies for the duration of the same user’s uninterrupted active access. It is not transferable and does not revive after termination.

As only free services are obtained via this website at present, no paid contract within the meaning of the Austrian Distance and Off-Premises Contracts Act (FAGG) is concluded. There is therefore no statutory right of withdrawal; sign-up can be revoked informally at any time in any case.

Once a paid offering is introduced, consumers will receive separate withdrawal instructions including a model withdrawal form before concluding a contract. The fourteen-day right of withdrawal under § 11 FAGG remains unaffected.

We are liable without limitation for intent and gross negligence and for damage arising from injury to life, body or health.

In cases of slight negligence we are liable only for breach of material contractual obligations and limited to the foreseeable damage typical for this type of contract. For services provided free of charge — in particular the testing phase — liability for slight negligence is excluded.

We are not liable for loss of profit, indirect damage or data loss to the extent permitted by law. Users remain responsible for their own backups. Claims under the Austrian Product Liability Act remain unaffected.

All rights in the software, the website and the content contained therein remain with us. For the duration of the testing phase, the user receives a simple, non-transferable right of use.

Content contributed by the user — such as property information or reply texts — remains their property. The user grants us the right to process it to the extent necessary to provide the service.

We may use feedback and suggestions for improvement free of charge for further development.

Both the waitlist entry and participation in the testing phase may be ended by either party at any time without notice.

After termination the user’s data is deleted unless a statutory retention obligation applies. Details are set out in the privacy policy.

We may change these terms where this is necessary due to changes in the law, case law or the scope of features. Registered users will be informed of changes by email at least four weeks before they take effect.

If the user does not object within that period, the amended terms are deemed accepted. This consequence will be pointed out separately in the notification. In the event of objection, use ends when the change takes effect.

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods and the conflict-of-law rules of private international law.

In relation to entrepreneurs, the court with subject-matter jurisdiction for 3424 Zeiselmauer has exclusive jurisdiction.

In relation to consumers, the mandatory jurisdiction and protective provisions of their country of residence remain unaffected. In particular, a consumer resident in Austria may only be sued at their place of residence, habitual abode or place of employment (§ 14 Austrian Consumer Protection Act).

Should any provision be invalid, the validity of the remaining provisions remains unaffected. The invalid provision shall be replaced by a rule that comes closest to its economic purpose.

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.