Skip to content

For holiday flats, guesthouses and hotels

Your AI for guest communication:One shared inbox, WhatsApp, email, Telegram and more, Occupancy calendar, Workflows, Add-on offers, Guest app, AI tuning

REPLAI answers your guests' messages. In your tone, in their language, with its own guest app for everything about the stay.

Claim your spot

These are the questions that reach you — every day, at every hour.

07:12What time can I check in?23:47What's the Wi-Fi password?14:05Is there parking nearby?02:19Can we arrive later than planned?19:33How does the heating work?08:56May we bring our dog?16:24Wo kann ich mein Auto parken?
21:08Is there a cot for the baby?05:47Where is the nearest bus stop?12:31Could we get fresh towels?22:15Is the door code still valid?09:02Can we drop our luggage off early?01:38Come funziona il check-in?17:44How late can I stay on the day I leave?

Better guest support without hiring anyone.

Every channel comes together in one interface, and every reply still sounds like you. REPLAI takes over the typing — not the relationship with your guest.

Unified Inbox

Unified inbox: every guest message in one place.

The plan is WhatsApp, email, Instagram, Telegram and the guest app in one shared inbox, with history, search and filters. Airbnb and Booking.com messages come in through your PMS. REPLAI is being rebuilt right now, nothing is fully connected yet.

  • Every message linked to booking, property and guest
  • Unread, open, awaiting approval: clearly sorted, not scattered chronologically
  • One reply, whichever channel the question came from
Learn more
Guest app

Digital guest guide: everything about the stay in one link.

REPLAI's digital guest guide: access code, Wi-Fi, house rules and tips for the area in one link. The guest finds it all in one view instead of asking three times, and you maintain it once. Planned feature, REPLAI is being rebuilt right now.

  • One link, four areas: overview, extras, chat and nearby
  • No app store, no account, no password — the guest opens it in a browser
  • You maintain the details per property, every guest sees the current version
Learn more
Guest app, overview: stay, host and booking number
Two ways to run

Run REPLAI on approval or on autopilot.

With you as the last word, or on its own. You decide — per property and per channel.

Approval

You read along

REPLAI writes the draft, it goes out on your click. If it does not fit, you change it — and the change is learned.

  • Drafted in the tone you set for that property
  • Nothing reaches the guest without you
  • Corrections flow back into the knowledge base

Autopilot

No check-back

REPLAI answers itself

The reply goes straight out — including just before midnight, when the Wi-Fi question arrives. Anything out of the ordinary still lands with you.

  • Answers in the thread, without a detour through your inbox
  • You set the limits: what the AI never decides
  • Escalation to you whenever your workflow says so

It is not either-or: you can put WhatsApp on autopilot and leave email on approval, and switch any time.

In development

This is what's inside REPLAI.

A co-host for the entire guest journey, from the first inquiry to the upsell. Configurable down to the individual property. Every feature below is in development and will roll into the beta step by step.

Communication·1 / 9

Unified Inbox

WhatsApp, email, Instagram, Telegram and your own guest app: every guest message is meant to land in a single inbox.

Who it's for

Built for your size.

From one apartment on the side to a management company with 200+ units, guesthouses and hotels included. REPLAI adapts, not the other way round.

1–10 properties · Private host

Hosting on the side

One apartment or a few — without your phone running the evening.

Learn more
Contact

Questions or ideas? Write to us.

Product, beta, partnership or a feature you're missing — write to us, we reply personally.

Reach us directly

info@replai.at
Built for GDPRServers in the EU